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Privacy Policy

Privacy Policy

Last Updated: October 24, 2025

Welcome to Cropworks Innovation Private Limited (“we”, “our”, or “us”).


We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase on https://portal.cropworks.in (“Website” or “Platform”).


By using our Platform, you agree to the terms of this Privacy Policy. 

 

1. Information We Collect

We collect information that you provide directly to us and data automatically collected through your use of our Platform.

a) Information You Provide:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (handled securely through third-party payment gateways)
  • Account login credentials (email, password, or OTP)


b) Automatically Collected Information:

We may automatically collect:


  • IP address and device information
  • Browser type and version
  • Pages you visit and time spent on the site
  • Cookies and tracking data for analytics and advertising


c) Cookies and Tracking Tools:

We use cookies and analytics tools like Google Analytics and Meta Pixel to improve our services and personalize your experience.


You can adjust cookie settings through your browser. 

2. How We Use Your Information

We use your information to:


  • Process and fulfill your orders
  • Send invoices, order updates, and notifications
  • Manage your user account and login authentication
  • Provide customer support and respond to queries
  • Improve website functionality, user experience, and product offerings
  • Comply with legal or regulatory obligations
  • Send you relevant offers, updates, or promotions (only with your consent)


3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with trusted partners and service providers who help us operate our Platform, such as:

  • Payment gateways (for secure transaction processing)
  • Delivery/logistics partners (for shipping your orders)
  • Analytics and marketing platforms (Google, Meta, WhatsApp Business, etc.)


All such third parties are required to handle your information securely and use it only for the intended purpose.


4. Data Storage and Security

We use secure servers and encryption protocols to protect your data against unauthorized access, alteration, or disclosure.


Your passwords are stored in encrypted form, and payment information is handled directly by secure, PCI-DSS–compliant payment gateways.


However, please note that no method of online transmission or storage is completely secure. You use our Platform at your own risk.


5. Your Rights and Choices

You have the right to:


  • Access, correct, or update your personal information.
  • Delete your account or request deletion of your data.
  • Opt out of marketing emails or messages at any time.
  • Control cookie preferences through your browser settings.


To exercise these rights, please contact us using the details provided below.


6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services, comply with legal obligations, or resolve disputes.


After that, your data may be securely deleted or anonymized.


7. Children’s Privacy

Our Platform is not intended for use by individuals under 13 years of age.


We do not knowingly collect data from children. If you believe your child has provided personal information, please contact us immediately to have it removed.


8. Third-Party Links and Integrations

Our Platform may contain links or integrations with third-party services (like WhatsApp, Google Maps, Meta, etc.).


We are not responsible for their privacy practices or content. Please review their individual privacy policies before using them.


9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.

The latest version will always be available on this page, and the “Last Updated” date will be revised accordingly.


10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:


Cropworks Innovation Private Limited

Email: sales@cropworks.in

Phone: +91 911 222 0240

Website: www.cropworks.in